Net-Base AI Kontakt brings project inquiries, support, additional form profiles, data storage, feedback and response drafts together in an operational contact flow. For companies with multiple entry points, this creates a clear record instead of scattered email chaos.
Separate forms by purpose
Project inquiries, support cases and other entry points are handled via separate profiles with their own description, recipient and shortcode.
Process requests with documentation
Incoming items, status and responses remain visible in the backend instead of being relayed only via scattered emails.
Keep data protection and operations together
Consent, retention, public contact address and optional acknowledgment of receipt are technically part of the same module.
What this module provides
Provides GDPR-compliant contact forms for project inquiries, support and further form profiles, stores inquiries internally and supports processing in the backend.
What the plugin provides
- Provides contact forms for project inquiries, support and other freely definable forms.
- Stores new inquiries in the database and also sends them by e-mail to the appropriate recipients.
- Consolidates inquiries, handling status and responses in the backend.
- Integrates into the site’s contact page, footer and legal pages.
Forms and shortcodes
- Standard forms remain permanently available.
- Custom forms can be created directly in the backend.
- Each profile receives a label, a description, a recipient and its own shortcode.
- This allows additional landing pages or support entry points to be connected without code changes.
GDPR and data retention
- Captures consent and mandatory fields at the time of submission.
- Stores the inquiry data required for processing on the server side.
- Can automatically purge processed inquiries after the configured retention period.
- Allows a public contact address in an obfuscated format for frontend output.
Processing and responses
- Inquiries can be opened, answered and marked as processed directly in the backend.
- Optionally an automatic acknowledgment of receipt is sent to the sender.
- Sent responses are documented on the inquiry so that history and status remain traceable.
AI assistance
- Can generate response drafts via AI when model and API key are configured.
- Takes into account the form profile, inquiry content and optional notes from the processing form.
- The final response remains an admin decision and is not sent automatically.
Important limitations
- Without functioning mail delivery the plugin continues to store inquiries, but sending and acknowledgments may not occur.
- Without a valid AI key the form system remains active; only AI drafts are not available.
- The plugin is intended for capture and processing, not for fully automated helpdesk processes.
Positioning
The plugin is intended for capture, documentation and processing. It does not replace a fully automated helpdesk or ticketing system.
Why a contact module is sales-relevant
The best landing page is of little use if project inquiries and support cases arrive internally in an unclear manner. A dedicated contact module ensures that requests are immediately classified, documented and answered correctly.
Don’t leave contact channels to chance
As soon as website, support and project initiation are more than a single form, a dedicated contact flow with a clear record and technical traceability is worthwhile.