Net-Base AI Kontakt brings project inquiries, support, additional form profiles, data storage, feedback and reply drafts together in an operational contact workflow. Especially for companies with multiple entry points this creates a clear record instead of loose email chaos.
Separate forms by purpose
Project inquiries, support cases and other entry points run through separate profiles with their own description, recipient and shortcode.
Process requests with documented handling
Incoming requests, status and replies remain visible in the backend, instead of being passed on via scattered emails.
Keep data protection and operations together
Consent, retention, public contact address and optional receipt confirmation are technically part of the same module.
What this module provides
Provides GDPR-compliant contact forms for project inquiries, support and additional form profiles, stores requests internally and supports processing in the backend.
What the plugin provides
- Provides contact forms for project inquiries, support and other freely definable forms.
- Stores new requests in the database and simultaneously sends them by e-mail to the appropriate recipients.
- Consolidates requests, processing status and responses in the backend.
- Integrates into the website’s contact page, footer and legal pages.
Forms and shortcodes
- Standard forms remain permanently available.
- Custom forms can be created directly in the backend.
- Each profile receives a label, a description, a recipient and its own shortcode.
- This allows additional landing pages or support entry points to be connected without code changes.
GDPR and data retention
- Captures consent and required fields at the time of submission.
- Stores the request data required for processing server-side.
- Can automatically purge processed requests after the configured retention period.
- Allows a public contact address in obfuscated format for frontend output.
Processing and responses
- Requests can be opened, answered and marked as processed directly in the backend.
- Optionally, an acknowledgment of receipt is automatically sent to the sender.
- Sent responses are documented on the request so that history and status remain traceable.
AI assistance
- Can generate reply drafts via AI when a model and API key are configured.
- Takes into account the form profile, request content and optional notes from the processing form.
- The final response remains an admin decision and is not sent automatically.
Important limitations
- Without functioning mail delivery the plugin continues to store requests, but sending and confirmations may fail.
- Without a valid AI key the form system remains active; only AI drafts are not available.
- The plugin is intended for capture and processing, not for fully automated helpdesk processes.
Context
The plugin is intended for capture, documentation and processing. It does not replace a fully automated helpdesk or ticketing system.
Why a contact module is relevant to sales
The best landing page is of little use if project inquiries and support cases arrive internally in an unclear manner. A dedicated contact module ensures that requests are immediately classified, documented and can be answered correctly.
Don’t leave contact channels to chance
Once website, support and project initiation are more than a single form, a dedicated contact workflow with a clean record and technical traceability is worthwhile.