For existing applications, specific incidents, updates, licensing matters or technical inquiries during operational use, the Support page is the appropriate channel. This allows us to assign the request internally directly to the correct system, the right version and the relevant technical context.
Information useful for support
1. Specify system and version
The clearer the product, module, version or affected environment are named, the faster the case can be technically classified.
2. Describe the failure scenario
Concrete observations are helpful: What is not working, since when has it occurred, and under which steps is it reproducible?
3. Provide the impact
Whether a single case, a production outage, an update question or an operational user issue: Prioritization is easier when the affected area is clearly identified.
Support request
Please briefly describe the system, version, error scenario or technical query. The request will be stored internally and forwarded to the designated support recipient so that tracking and feedback remain properly documented.
Information on data processing can be found in the Privacy Policy.
Prefer to classify general technical questions first?
This Support page remains the right place for specific incidents. If, however, the topic concerns general architecture, service or platform questions around existing systems, the FAQ hub often helps even before a response.